Return & Refund Policy — FutureCAPrep

We want you to be fully satisfied with your FutureCAPrep purchase. Because our products are digital and grant immediate access, refunds are governed by the conditions below.

1. Digital Products & Courses

All products and courses offered on FutureCAPrep are digital in nature. Once you purchase, access to course content, quizzes, mock exams or downloadable materials is granted immediately. Because of the instant-access nature of digital goods, refunds are generally not available after content has been accessed.

2. Eligibility for a Refund

You may be eligible for a refund in the following limited circumstances:

You were charged more than once (duplicate billing) for the same item.
You did not receive access to the purchased course due to a technical failure on our end that we are unable to resolve.
The course content materially differs from the description provided at the time of purchase.

3. Non-Refundable Situations

Refund requests will be declined where:

You have already accessed, viewed, downloaded or completed any portion of the course content.
You changed your mind after purchase or no longer wish to study.
You purchased the wrong course by mistake.
The request is made more than 7 days after the original purchase date.

4. How to Request a Refund

To request a refund, please contact us within 7 days of your purchase, including:

Your order ID / payment reference
The email registered with your FutureCAPrep account
A clear reason for the refund request

Reach us via:

Email: info@futurecaprep.com
Phone: +880 1869 800871

5. Processing Time

Approved refunds will be processed within 7–14 business days and returned to your original payment method. Bank/gateway settlement times may vary.

6. Contact

FutureCAPrep, Wins Court, Dhanmondi, Road 14 (Old), Dhaka-1209.